Yunnan Sourcing

We ship all of our parcels from Kunming, Yunnan in China. Currently we ship to more than 60 countries world-wide. We strongly recommend you create a user account with your address and country information. Once this is done our website's shopping cart system will automatically calculate the shipping costs for each shipping method offered. Typically, Surface, China Post SAL, AIR, EMS, as well as DHL are available to many countries. If your country is not available please send us an email detailing your country name and if it's possible for us to ship to your country, we will add it to our system! Please bear in mind we are not able to ship to every country.

 

Please keep in mind that, although we ship worldwide, we are based in the USA and we ship from Kunming. As much as we would like to, we can't be online 24 hours per day, 7 days a week. Our customer support is located in the USA and is able to answer general questions for a good part of each day, but if you have an urgent matter regarding your order, please contact us between the hours of 9:00 AM and 5:00 PM US Central Time. In the event that something needs to be changed with your order, it's important that we have sufficient time to contact our warehouse if need be, as they are, depending on the time of year, 13 or 14 hours ahead of our customer support. Once an order has been marked as fulfilled, there are no modifications to the order that can be made, as "fulfilled" means the order has been picked, packed and readied for the courier. Requests for tea recommendations and the like can be made at any time, but please do understand that we may not be able to answer immediately. We have a small, dedicated staff who would love to help you, but even they need time off during the day. Thanks for understanding!