Cyrill

We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products are often copied, although NEVER duplicated in quality. If you believe you have received a counterfeit item or have any questions regarding the authenticity of the product, please feel free to contact our Customer Support Team with photos of the item, packaging, and order invoice / receipt. We’d be happy to look into it for you.

Fabric / Silicone / TPU Cases Please remove your case from your phone before proceeding with cleaning. We recommend using a damp cloth or sponge with mild soap to clean the case. Gently rub your case and air dry or dry lightly with a paper towel. You may also use instant stain remover pens to remove stains. Leather Cases You may clean stains and debris on the case using a dry microfiber cloth with a small amount of mild soap. Please rub the stained parts very carefully and gently to avoid harming the case. Not heeding the instruction may cause a change in color or harm to the material. Vegan leather cases should not be washed with water and air dried. Please refrain from using a hair-dryer to dry the cases as heat will damage the material. "We advise that you practice care and caution when cleaning your case or accessory as any damages that occur during the cleaning process are not covered under our warranty program."

Free standard U.S domestic shipping for orders over $20.00 (via USPS First Class Mail or UPS Mail Innovations). Free standard International shipping over $100. USPS First Class Mail International does not offer global tracking information.

Packages returned to the Spigen warehouse due to incorrect shipping information will be given a PRODUCT REFUND.

We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.

Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.

Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.

Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 10:00 AM PST will be processed out the following business day.

In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time.

Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.

The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.